The ”Senzum Ticket Archiver” application enables export of a single tickets data with the addition of statistics, requester & company information and conversations.
Useful when there is a need to export ticket data for archiving purposes and you don’t want to export the entire helpdesk contents from the Built-in Freshdesk function.
The exported result is presented in a JSON-file that is automatically presented for download in the browser within a couple of seconds.
Installation and usage
Quick and easy installation.
Requirements: The API-key from a user within the Freshdesk Helpcenter that have access to all tickets.
Installation: necessary settings are pre-populated from the currently logged in users API-Key, thus just click Install if that is correct or replace the API-key with the desired one.
Open the ticket that you wish to export
Open the Senzum Archiver tab in the right sidebar
Click the button that is presented to start the export
Download starts automatically