Senzum as a customer service partner
The perfect option
For those of you who want to be able to set requirements, streamline, increase availability and minimize risks. There are several different ways to outsource your customer service to Senzum. Of course, it all depends on your needs. We can do everything from complete outsourcing to partial in different systems and or times.
Our staff always receive basic training in customer contact and customer service, which is then topped off with specific training for your business. The key to satisfied customers and good customer service is competent and happy customer service staff. Maybe it's not so strange that Senzum has one of the lowest staff turnover rates in the industry?!
Customer service in various forms
We provide our customer-focused employees with thorough training that is tailored to your values, processes and corporate culture. In addition, we have leaders with extensive experience and high competence who lead and develop our employees continuously and in a planned manner.
Full outsourcing
We handle all your customer communication, regardless of channel or time of day. This can include contacts via phone, email, chat, social media and review sites. Simply everything that involves communicating with your customers.
Shared outsourcing
We handle parts of your customer communication that you would like help with, regardless of channel and time of day. It could be a specific channel, certain times or all channels but together with you.
Language is the key
At Senzum, we have many language skills, primarily rooted in the Nordic region, but we also have more to offer thanks to our employees, entirely based on your wishes.